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Legal

Cancellation & Refund Policy

All payments are final. Transcription begins the moment you buy, and the computing power it uses cannot be recovered, which is why purchases cannot be refunded. Below you will find exactly what cancelling does and what it does not do, so nothing comes as a surprise.

Last updated: November 2026

01No refunds on any purchase

  • All purchases are non-refundable. The rule applies equally to monthly plans, yearly plans and the ₹99 watermark removal.
  • We say this on the pricing page and again at checkout, so you accept it before any payment is made rather than finding out later.
  • The free plan is there so you can test the product before you pay. It includes transcription every month and unlimited watermarked exports. Please try it first.

02How to stop automatic renewal

  • Monthly plans renew automatically unless you switch that off at checkout. The renewal runs on a UPI Autopay mandate that you approve yourself, and your bank will notify you at least 24 hours before each payment.
  • You can stop it at any time with a single click under Payment method on your account page, or through your own bank or UPI app. Either way works, and neither requires going through us.
  • Stopping renewal is not a refund. It only prevents the NEXT payment, and you keep full access until the paid period ends, right up to its last day.
  • Once that date passes, the account moves back to the free plan by itself. Your projects, transcripts and saved templates are kept as they are.
  • One-time purchases never renew, so there is no renewal on them to stop. Today that is the ₹99 watermark removal.

03The only exception: duplicate charges

  • Where a payment has been taken twice for the same purchase, we return the duplicate in full. This does not count as a refund, because that money paid for something you never bought.
  • To claim it, write to support@captionwale.com from the email address on your account, quoting both Razorpay payment ids, and we will send it back.

04When something goes wrong

  • Should a transcription fail and use up your minutes, we restore the minutes so you can run it again. That is our remedy for a failure, and the payment itself remains in place.
  • Should the service be unavailable during a period you have paid for, we extend that period by the time lost.
  • Write to support@captionwale.com quoting your Razorpay payment id, and we will reply within 3 business days.

05About chargebacks

  • Please get in touch with us before you raise a chargeback. Sorting the issue out directly is almost always quicker, and we would prefer to fix the problem ourselves.
  • Any account with a chargeback open against it is suspended until the chargeback is settled.

Questions about this page? support@captionwale.com