Contact
Talk to a person
Questions about a transcript, a payment or your account — write in and someone on the team answers.
Support hours
Mon–Sat · 10 AM – 6 PM IST
Email only, so every answer is in writing
A billing question?
Add your Razorpay payment ID and we can look it up straight away. The cancellation & refund policy explains what happens to a payment and when.
What helps us help you
- A transcript problem: the language, roughly where in the clip it goes wrong, and the clip itself if you can share it.
- An account or data request: write from the address you signed up with, so we know the account is yours.
- A published template that copies your work: its name and what it copies. Templates can be taken out of the gallery.
- A formal complaint: it goes to the Grievance Officer, who acknowledges it within 24 hours and resolves it within 15 days, as the privacy policy sets out.